Faster response by chat – Municipality Rotterdam is going to work with Livecom

By | 2017-11-13T10:27:27+00:00 13 November 2017|Categories: Customer News, Government, Press Releases|Tags: , |

Municipalities are working hard to make asking questions simpler and more restrictive. Similarly, the municipality of Rotterdam. In July they attended our free inspiration session ‘Chat And The City’. About the possibilities and pitfalls of deploying text messaging channels, such as chat and Facebook Messenger. Especially for municipalities. Then we discussed [...]

The chat solution of BCC

By | 2017-10-04T13:20:45+00:00 29 September 2017|Categories: Customer News, Trends & market development|Tags: , , |

Live chat with website visitors from shops The way in which BCC uses its ‘Live Chat’ chat solution can only be described as special and progressive in retail land. Chat sessions aren’t answered from the central customer contact centre, but live from the shops: at the so-called ‘Chat points’. Customers love [...]

Customer contact at municipalities – a talk to Drechtsteden

By | 2017-10-04T13:27:53+00:00 9 June 2017|Categories: Customer News, Trends & market development|Tags: |

Drechtsteden Service Provision is one of Livecom’s customers. We talked to Michelle Dautzenberg, project leader at Drechtsteden Service Provision, about her view on customer contact at municipalities. Michelle shares her experience with the channels they deploy to be in contact with citizens. […]

Customer contact at municipalities in 2017 – a talk to gemeente Midden Drenthe

By | 2017-10-04T13:30:09+00:00 9 June 2017|Categories: Customer News, Trends & market development|Tags: |

Livecom talked to Midden Drenthe municipality about the ways in which they are in contact with their citizens.  What they feel is important in customer contact and we asked about their experiences. They’re happy to share their view so that other municipalities can also benefit from it. They regularly receive calls [...]

113Online chooses the call centre solution from Livecom

By | 2017-09-19T15:13:28+00:00 3 November 2016|Categories: Customer News, Press Releases, Reference Cases|Tags: , , , , , , |

Amsterdam / Amsterdam, Oktober 2016 – Next to the chat functionality, 113Online has now also chosen to utilize the call centre solution of Livecom as their customer channel. Satisfied customer 113Online has been a satisfied customer of Livecom for years. They sue the web application from Livecom to handle chats. This call centre expansion in the [...]

Chatting about your new Visa World Card

By | 2017-09-19T15:16:54+00:00 5 June 2014|Categories: Customer News|

Today, International Card Services (ICS) is beginning a chat pilot of three months. Those who apply for a Visa World Card online can start a chat conversation with an ICS service employee with one click of a button. “With live chat, we are making the application process a good deal more direct, faster and easier”, says Buster Kok [...]

Overtoom.nl: “Live chat has become a mature communications channel”

By | 2017-09-19T15:17:31+00:00 8 November 2013|Categories: Customer News|

Overtoom-Manutan is achieving top results with the live chat application of Livecom. Since the commercial post order company began focusing on better chat accessibility in the summer, more than 10% of chatting visitors have actually decided on a purchase. […]

Saving evenings (and lives) thanks to chat

By | 2017-09-19T15:18:06+00:00 5 September 2013|Categories: Customer News|

Those who are worried and are looking for advice or understanding can turn starting this week to the Chat Service Utrecht. Every Tuesday and Thursday, trained volunteers are available from 8 to 11 in the evening to answer anonymous chat requests. They do this via the user-friendly chat application of Livecom. […]

Paradigit uses chat to boost customer satisfaction

By | 2017-09-19T15:19:06+00:00 9 August 2013|Categories: Customer News|

[Computer specialty shop Paradigit wants to offer the best customer service online as well. The webshop has therefore been equipped since June with a chat button. With the application from Livecom, (potential) customers can live chat with a service employee. And that happens often: some 100 chat conversations are happening daily. […]