The chat solution of BCC

By | 2017-10-04T13:20:45+00:00 29 September 2017|Categories: Customer News, Trends & market development|Tags: , , |

Live chat with website visitors from shops The way in which BCC uses its ‘Live Chat’ chat solution can only be described as special and progressive in retail land. Chat sessions aren’t answered from the central customer contact centre, but live from the shops: at the so-called ‘Chat points’. Customers love [...]

Customer contact at municipalities – a talk to Drechtsteden

By | 2017-10-04T13:27:53+00:00 9 June 2017|Categories: Customer News, Trends & market development|Tags: |

Drechtsteden Service Provision is one of Livecom’s customers. We talked to Michelle Dautzenberg, project leader at Drechtsteden Service Provision, about her view on customer contact at municipalities. Michelle shares her experience with the channels they deploy to be in contact with citizens. […]

Customer contact at municipalities in 2017 – a talk to gemeente Midden Drenthe

By | 2017-10-04T13:30:09+00:00 9 June 2017|Categories: Customer News, Trends & market development|Tags: |

Livecom talked to Midden Drenthe municipality about the ways in which they are in contact with their citizens.  What they feel is important in customer contact and we asked about their experiences. They’re happy to share their view so that other municipalities can also benefit from it. They regularly receive calls [...]

Implementing Facebook Messenger safely and successfully at city hall

By | 2017-10-04T13:33:52+00:00 7 April 2017|Categories: Trends & market development|

Facebook Messenger is ideal for business use. In this article we explain how to use this channel successfully and how to do it safely. During the past years Livecom has helped many municipalities with organizing their customer service and webcare. To lower the contact threshold for citizens and be more accessible [...]

5x customer contact trends, omnichannel to IoT

By | 2017-10-04T13:35:38+00:00 17 March 2017|Categories: Trends & market development|

Technological developments are at full speed these days. What’s new today is conidered standard tomorrow. Good to regularly dwell on customer contact trends and new developments. In February and March 2017 Livecom participated in two international conferences for the contact center and mobile industry. We would like to share the trends and developments that will [...]