Faster response by chat – Municipality Rotterdam is going to work with Livecom

By | 2017-11-13T10:27:27+00:00 13 November 2017|Categories: Customer News, Government, Press Releases|Tags: , |

Municipalities are working hard to make asking questions simpler and more restrictive. Similarly, the municipality of Rotterdam. In July they attended our free inspiration session ‘Chat And The City’. About the possibilities and pitfalls of deploying text messaging channels, such as chat and Facebook Messenger. Especially for municipalities. Then we discussed [...]

113Online chooses the call centre solution from Livecom

By | 2017-09-19T15:13:28+00:00 3 November 2016|Categories: Customer News, Press Releases, Reference Cases|Tags: , , , , , , |

Amsterdam / Amsterdam, Oktober 2016 – Next to the chat functionality, 113Online has now also chosen to utilize the call centre solution of Livecom as their customer channel. Satisfied customer 113Online has been a satisfied customer of Livecom for years. They sue the web application from Livecom to handle chats. This call centre expansion in the [...]

Why Project Call Deflection by Philips is such a great success

By | 2017-09-19T15:19:39+00:00 11 October 2012|Categories: Customer News, Press Releases|

Philips has completed a remarkable pilot intended to reduce the number of phone calls and emails received by the company’s French service desk. Project Call Deflection, launched in March, was set up in close cooperation with Livecom and UXsuite, a new developer of product experience analytics software. The results are astounding: 1 in 4 online visitors [...]