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So far Livecom has created 140 blog entries.

Municipalities struggle with ‘socials’ – flashback to 2017 VNG Year conference 2017

By | 2017-10-04T13:25:24+00:00 28 June 2017|Categories: About Livecom, Uncategorized|Tags: , |

On 13 and 14 June, Livecom was present at the VNG Year conference in Goes. A conference specifically for the municipality market where council members, aldermen and mayors from all over the country got together to get to know each other – with ‘Professionalism’ as its theme. […]

Customer contact at municipalities – a talk to Drechtsteden

By | 2017-10-04T13:27:53+00:00 9 June 2017|Categories: Customer News, Trends & market development|Tags: |

Drechtsteden Service Provision is one of Livecom’s customers. We talked to Michelle Dautzenberg, project leader at Drechtsteden Service Provision, about her view on customer contact at municipalities. Michelle shares her experience with the channels they deploy to be in contact with citizens. […]

Customer contact at municipalities in 2017 – a talk to gemeente Midden Drenthe

By | 2017-10-04T13:30:09+00:00 9 June 2017|Categories: Customer News, Trends & market development|Tags: |

Livecom talked to Midden Drenthe municipality about the ways in which they are in contact with their citizens.  What they feel is important in customer contact and we asked about their experiences. They’re happy to share their view so that other municipalities can also benefit from it. They regularly receive calls [...]

Customer contact with citizens changes rapidly – Livecom present at 2017 VNG Conference

By | 2017-10-04T13:32:07+00:00 8 June 2017|Categories: About Livecom|Tags: |

The VNG Annual Congress 2017 took place in Goes on 13 and 14 June. Council members, aldermen and mayors from all over the country got together to get to know each other – with ’Professionalism’ as the overarching theme. Key words such as ‘local attention’, ‘regional cooperation’, ‘interaction’ and ‘adding public [...]

Implementing Facebook Messenger safely and successfully at city hall

By | 2017-10-04T13:33:52+00:00 7 April 2017|Categories: Trends & market development|

Facebook Messenger is ideal for business use. In this article we explain how to use this channel successfully and how to do it safely. During the past years Livecom has helped many municipalities with organizing their customer service and webcare. To lower the contact threshold for citizens and be more accessible [...]

5x customer contact trends, omnichannel to IoT

By | 2017-10-04T13:35:38+00:00 17 March 2017|Categories: Trends & market development|

Technological developments are at full speed these days. What’s new today is conidered standard tomorrow. Good to regularly dwell on customer contact trends and new developments. In February and March 2017 Livecom participated in two international conferences for the contact center and mobile industry. We would like to share the trends and developments that will [...]

Release notes March 2017

By | 2017-09-19T15:01:02+00:00 7 March 2017|Categories: Other|

We have worked on quite a few new updates these last months and are implementing these in the new release we are rolling out in March. Check out the list of features and fixes: General Agent is now able to set his own password New updated wysiwyg editor Fixed numerous issues. Voice Transfer to other campaign [...]

Livecom exhibiting and speaking at CCW 2017 in Berlin

By | 2017-09-19T15:12:55+00:00 7 December 2016|Categories: Uncategorized|Tags: , , , , , |

From february 21th until February 23rd 2017 Livecom will be exhibiting and speaking at the International Conference and Trade Show on the Customer Service, Communication and Contact Centre Industry at the Estrel Congress Center in Berlin (CCW). As you have probably noticed lately, our industry is constantly changing. Companies are bought out, discussions [...]

May we introduce to you: Han Beukers

By | 2017-09-19T15:14:10+00:00 25 November 2016|Categories: Other|Tags: , , |

Since 1 November, Han Beukers has been filling the role of Sales and Marketing Manager at Livecom: a new function that fits with our growth goals. Han has as his most important tasks providing customers with the best solutions and developing new markets. Who is Han, and what drives him? He is happy to introduce himself. [...]