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So far Livecom has created 142 blog entries.

Chatting about your new Visa World Card

By |2017-09-19T15:16:54+02:005 June 2014|Categories: Customer News|

Today, International Card Services (ICS) is beginning a chat pilot of three months. Those who apply for a Visa World Card online can start a chat conversation with an ICS service employee with one click of a button. “With live chat, we are making the application process a good deal more direct, faster and easier”, says Buster Kok [...]

Overtoom.nl: “Live chat has become a mature communications channel”

By |2017-09-19T15:17:31+02:008 November 2013|Categories: Customer News|

Overtoom-Manutan is achieving top results with the live chat application of Livecom. Since the commercial post order company began focusing on better chat accessibility in the summer, more than 10% of chatting visitors have actually decided on a purchase. […]

Saving evenings (and lives) thanks to chat

By |2017-09-19T15:18:06+02:005 September 2013|Categories: Customer News|

Those who are worried and are looking for advice or understanding can turn starting this week to the Chat Service Utrecht. Every Tuesday and Thursday, trained volunteers are available from 8 to 11 in the evening to answer anonymous chat requests. They do this via the user-friendly chat application of Livecom. […]

Paradigit uses chat to boost customer satisfaction

By |2017-09-19T15:19:06+02:009 August 2013|Categories: Customer News|

[Computer specialty shop Paradigit wants to offer the best customer service online as well. The webshop has therefore been equipped since June with a chat button. With the application from Livecom, (potential) customers can live chat with a service employee. And that happens often: some 100 chat conversations are happening daily. […]

Why Project Call Deflection by Philips is such a great success

By |2017-09-19T15:19:39+02:0011 October 2012|Categories: Customer News, Press Releases|

Philips has completed a remarkable pilot intended to reduce the number of phone calls and emails received by the company’s French service desk. Project Call Deflection, launched in March, was set up in close cooperation with Livecom and UXsuite, a new developer of product experience analytics software. The results are astounding: 1 in 4 online visitors [...]

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