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So far Livecom has created 6 blog entries.

Chat is a popular contact channel at study information team of Hogeschool Rotterdam

By |2017-11-28T12:48:49+00:0028 November 2017|Categories: Customer News, Trends & market development|Tags: , , |

More than 35,000 students study at Hogeschool Rotterdam. Current and future students have questions all year round about which study is the best for them, what it is exactly that they can do with their diploma and questions about the registration process and how they can be eligible for a study. [...]

Faster response by chat – Municipality Rotterdam is going to work with Livecom

By |2017-11-28T12:53:18+00:0013 November 2017|Categories: Customer News, Government, Customer News, Trends & market development, Press Releases, Press Releases, Trends & market development|Tags: , , , |

Municipalities are working hard to make asking questions simpler and more restrictive. Similarly, the municipality of Rotterdam. In July they attended our free inspiration session ‘Chat And The City’. About the possibilities and pitfalls of deploying text messaging channels, such as chat and Facebook Messenger. Especially for municipalities. Then we discussed [...]

The chat solution of BCC

By |2017-10-04T13:20:45+00:0029 September 2017|Categories: Customer News, Trends & market development|Tags: , , |

Live chat with website visitors from shops The way in which BCC uses its ‘Live Chat’ chat solution can only be described as special and progressive in retail land. Chat sessions aren’t answered from the central customer contact centre, but live from the shops: at the so-called ‘Chat points’. Customers love [...]