113Online chooses the call centre solution from Livecom

3 November 2016|Customer News, Press Releases, Reference Cases|

Amsterdam / Amsterdam, Oktober 2016 – Next to the chat functionality, 113Online has now also chosen to utilize the call centre solution of Livecom as their customer channel. Satisfied customer 113Online has been a satisfied customer of Livecom for years. They sue the web application from Livecom to handle chats. This call centre expansion in the customer contact environment offers 113Online the ability to handle multiple channels (telephony and chat) simultaneously. […]

Douwe Egberts: “Livecom gives insight into the information need of our consumers”

4 July 2016|Reference Cases|

A great many well-known companies use the software of Livecom to deliver better, faster customer service via live chat, e-mail or self-service. Douwe Egberts is one of them. Douwe Egberts Nederland is part of D.E Master Blenders 1753, an international coffee and tea company that operates a series of top brands that are sold in more than 45 countries. The enterprise employs about 7,500 people worldwide. […]

Rotterdam University

23 March 2016|Education, Education|

  Attract more students, how do you do that? By helping potential whiz kids as much as possible in their search for the right education. They do this at Rotterdam University: visitors to the website have been able to chat with the willing study advisors of this knowledge institute since 2011. Thanks to the cooperation with Livecom, has grown into a fully-fledged contact channel. Almost every page features a prominent button with the text: 'Short study question? Chat with an information officer. "The study advisors are regularly available on Saturday even for questions. And they are there, because Rotterdam University of Applied Sciences offers approximately 100 programs in almost all sectors. Just choosing a training course - fully realizing that it makes a big mark on the rest of your career - is not reserved for most young people. Moreover, the range of colleges is [...]

Livecom acquired by Artilium

4 March 2016|About Livecom|

On the 9th of February 2016, Livecom was taken over by Artilium. This takeover enables Livecom to invest more in the further development of our customer contact software solutions, and to realize further professionalization. Livecom will thus be able to implement new solutions and further product improvements so that we can optimally support our customers in their needs in the area of customer contact. […]

Livecom China partner in DigiDutch platform

25 March 2015|About Livecom, Livecom in the media|

During a business dinner with the Dutch trade delegation in Shanghai, premier Mark Rutte launched DigiDutch this past 25 March. Dit new platform for e-commerce initiatives in China focuses on supporting companies that are entering the Chinese online market. […]

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