Why Project Call Deflection by Philips is such a great success

11 October 2012|Customer News, Press Releases|

Philips has completed a remarkable pilot intended to reduce the number of phone calls and emails received by the company’s French service desk. Project Call Deflection, launched in March, was set up in close cooperation with Livecom and UXsuite, a new developer of product experience analytics software. The results are astounding: 1 in 4 online visitors found a solution to their problem online, reducing the monthly number of views of the contact page by 2.200. […]

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