Faster response by chat – Municipality Rotterdam is going to work with Livecom

By |2017-11-28T12:53:18+00:0013 November 2017|Categories: Customer News, Government, Customer News, Trends & market development, Press Releases, Press Releases, Trends & market development|Tags: , , , |

Municipalities are working hard to make asking questions simpler and more restrictive. Similarly, the municipality of Rotterdam. In July they attended our free inspiration session ‘Chat And The City’. About the possibilities and pitfalls of deploying text messaging channels, such as chat and Facebook Messenger. Especially for municipalities. Then we discussed [...]

BCC

By |2017-10-03T09:37:18+00:0020 July 2016|Categories: References, Retail|

The way in which BCC uses its customer contact channel ‘Live Chat’ can only be described as progressive in retail land. They don’t answer chat sessions from the central customer contact centre, but live from the shops. At the so-called ‘Chat points’. Customers love it, both customers who come to the shop as well [...]

Hogeschool Inholland

By |2017-11-23T10:17:00+00:0019 July 2016|Categories: Education, References|

Hogeschool Inholland offers almost one hundred degree programmes at nine locations, spread across Noord and Zuid Holland, and even in Paramaribo, Suriname. Hogeschool Inholland, like any other company, wants to be as close to its target group as possible. In the case of the hogeschool: close to the students. ‘ And they feel e-mail is [...]

Philips

By |2017-11-23T10:25:11+00:0018 July 2016|Categories: References, Retail|

In 2017, Livecom’s chat application is active on Philips-websites in 23 countries and 22 languages, preceded by a pilot project in 2008. That was when Livecom Chat – both the reactive as well as the pro-active variant – was implemented in the Swedish and British websites of Philips Consumer Lifestyle. The result was clear: The [...]

Dienstverlening Drechtsteden

By |2017-11-23T10:26:08+00:0018 July 2016|Categories: Government, References, Services|

Drechtsteden Service Provision is one of Livecom’s customers. We talked Michelle Dautzenberg, project leader at Drechtsteden Service Provision, about her vision on customer contact at municipalities. Michelle shares her experience with the channels they deploy to be in contact with citizens. Being a project leader, Michelle is thinking about new solutions for their service [...]

Stichting 113 Online

By |2017-11-23T10:27:08+00:0017 July 2016|Categories: References, Services|

Stichting 113Online offers people with suicidal thoughts and/or behaviour, those involved and surviving relatives the opportunity to make contact via chat, e-mail or phone with professional therapists and carefully trained volunteers. For a platform such as 113Online chat is a logical communication channel, says web coordinator Anouk Romers. ‘Talking on the phone does not feel anonymous [...]

City of Midden-Drenthe

By |2017-11-23T10:27:55+00:0016 July 2016|Categories: Government, References|

Livecom talked to Midden Drenthe municipality about the ways in which they are in contact with citizens about what they feel is important in customer contact and what their own experience has been. They are happy to share their vision so that other municipalities may profit from it as well.  They regularly receive phone [...]

Douwe Egberts

By |2017-11-23T10:29:21+00:0015 July 2016|Categories: References, Retail|

A lot of well-known companies use Livecom’s software in order to deliver a better, faster customer service via live chat, e-mail or self service. Douwe Egberts uses Livecom for all its channels. Douwe Egberts Nederland is part of D.E Master Blenders 1753, an international coffee and tea company carrying a number of premium brands sold [...]

Municipality of The Hague

By |2017-11-23T10:29:31+00:0013 July 2016|Categories: Government, References|

Digital service provision is a top priority for the municipality of The Hague and denhaag.nl plays an important part in this. That is why the employees of the contact centre use Livecom’s chat application. The verdict: excellent! The municipality of The Hague has a big ambition in the field of channel management. They chose Livecom, [...]

Hulpdienst Utrecht

By |2017-11-23T10:30:26+00:0012 July 2016|Categories: References, Services|

Anyone who’s worried and is looking for advice or compassion can turn to the Chat support service Utrecht. Every Tuesday and Thursday trained volunteers are ready to answer anonymous chat requests from 8 p.m. until 11 p.m.  They do this via Livecom’s user-friendly chat application. The Utrecht Telephone Helpline, to which the chat support service [...]