Faster response by chat – Municipality Rotterdam is going to work with Livecom

By |2017-11-28T12:53:18+00:0013 November 2017|Categories: Customer News, Government, Customer News, Trends & market development, Press Releases, Press Releases, Trends & market development|Tags: , , , |

Municipalities are working hard to make asking questions simpler and more restrictive. Similarly, the municipality of Rotterdam. In July they attended our free inspiration session ‘Chat And The City’. About the possibilities and pitfalls of deploying text messaging channels, such as chat and Facebook Messenger. Especially for municipalities. Then we discussed [...]

Dienstverlening Drechtsteden

By |2017-11-23T10:26:08+00:0018 July 2016|Categories: Government, References, Services|

Drechtsteden Service Provision is one of Livecom’s customers. We talked Michelle Dautzenberg, project leader at Drechtsteden Service Provision, about her vision on customer contact at municipalities. Michelle shares her experience with the channels they deploy to be in contact with citizens. Being a project leader, Michelle is thinking about new solutions for their service [...]

City of Midden-Drenthe

By |2017-11-23T10:27:55+00:0016 July 2016|Categories: Government, References|

Livecom talked to Midden Drenthe municipality about the ways in which they are in contact with citizens about what they feel is important in customer contact and what their own experience has been. They are happy to share their vision so that other municipalities may profit from it as well.  They regularly receive phone [...]

Municipality of The Hague

By |2017-11-23T10:29:31+00:0013 July 2016|Categories: Government, References|

Digital service provision is a top priority for the municipality of The Hague and denhaag.nl plays an important part in this. That is why the employees of the contact centre use Livecom’s chat application. The verdict: excellent! The municipality of The Hague has a big ambition in the field of channel management. They chose Livecom, [...]