The way in which BCC uses its customer contact channel ‘Live Chat’ can only be described as progressive in retail land. They don’t answer chat sessions from the central customer contact centre, but live from the shops. At the so-called ‘Chat points’. Customers love it, both customers who come to the shop as well [...]

In 2017, Livecom’s chat application is active on Philips-websites in 23 countries and 22 languages, preceded by a pilot project in 2008. That was when Livecom Chat – both the reactive as well as the pro-active variant – was implemented in the Swedish and British websites of Philips Consumer Lifestyle. The result was clear: The [...]

A lot of well-known companies use Livecom’s software in order to deliver a better, faster customer service via live chat, e-mail or self service. Douwe Egberts uses Livecom for all its channels. Douwe Egberts Nederland is part of D.E Master Blenders 1753, an international coffee and tea company carrying a number of premium brands sold [...]