Drechtsteden Service Provision is one of Livecom’s customers. We talked Michelle Dautzenberg, project leader at Drechtsteden Service Provision, about her vision on customer contact at municipalities. Michelle shares her experience with the channels they deploy to be in contact with citizens. Being a project leader, Michelle is thinking about new solutions for their service [...]
Stichting 113Online offers people with suicidal thoughts and/or behaviour, those involved and surviving relatives the opportunity to make contact via chat, e-mail or phone with professional therapists and carefully trained volunteers. For a platform such as 113Online chat is a logical communication channel, says web coordinator Anouk Romers. ‘Talking on the phone does not feel anonymous [...]
Anyone who’s worried and is looking for advice or compassion can turn to the Chat support service Utrecht. Every Tuesday and Thursday trained volunteers are ready to answer anonymous chat requests from 8 p.m. until 11 p.m. They do this via Livecom’s user-friendly chat application. The Utrecht Telephone Helpline, to which the chat support service [...]
A number of relief groups associated with the Belgische Centum Algemeen Welzijn have been using Livecom’s chat application since 2011 to be able to help people in need even better. The accessibility of this online means of communication is highly suitable for those wanting to ask anonymous questions. It concerns the following websites: Childfocus.be – [...]
The Central Health insurer – better known as CZ – is not only active in health, but also on the internet. CZ.nl visitors can now ask their questions via chat. CZ has been satisfactorily using Livecom’s web-based chat application since 2011.