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Build mobile and web apps, and unified customer experiences through system integrations.

Custom Software Development

We also build mobile and web apps, and unified customer experiences through system integrations.

Telecom Operators, MVNEs, CSPs, and MVNOs will save costs, resources, become more flexibel.

With fewer and fewer people using Voicemail, Telecom operators are beginning to realize that call completion rates are not what they used to be, impacting related revenue. For this reason, Livecom offers a Missed Call Alert (MCA) solution for detecting and handling the slam down of these calls.

Increase Revenue and Customer Satisfaction With MCA

Livecom’s Missed Call Alert / Notification solution will enable Mobile Telecom Operator to boost call completion rates, delivering increased customer satisfaction. For example:

Telecom Operator

You’re a telecom operator and notice that your customers are turning off their Voicemail. This has begun to impact both call completion rates and related revenue.

With Livecom’s MCA solution, you’ll be able to alert subscribers to missed calls without requiring them to turn on their Voicemail systems. This improves call completion rates and bolsters revenue.

MVNO

You’re an MVNO and have chosen not to offer Voicemail to your customers. You’ve made this decision because your customers don’t use it and it doesn’t fit your target market. However, this results in less call completion and has an impact to impact revenue.

Livecom’s MCA enables the call completion including you notify customers when they’ve received calls without relying on Voicemail.

Quick Return on Investment

Missed Call Alert is pretty straightforward — it lets people know when they’ve missed a phone call. Traditionally, Voicemail systems fulfilled this requirement, helping operators attain good call completion rates and high customer satisfaction. However, with fewer and fewer people using Voicemail, operators have turned to MCA to compensate.

Here’s how it works. When a subscriber that does not have Voicemail receives a phone call, the Operator redirects the call to an MCA solution. The MCA solution then automatically answers the call and explains to the caller why the subscriber is unavailable (I.e. busy, no network, etc.). When the caller hangs up, an SMS notification is sent to the subscriber telling them that they received a call.

For operators, MCA promises:

ROI in less than 2 months, with quick deployment (4-8 weeks)

Competitive advantage

Increased revenues due to higher call completion rates (CCR)

Enhanced customer satisfaction

High-level overview

Livecom Missed Call Alert can be bundled with Interactive Voice ResponseVoicemail and
Contact Center, or provided separately as a standalone offering.

Latest Resources

Discover the latest News, Company announcements, Blogs and Events from Livecom.

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Mobile World Congress 27 February – 2 March, 2023, Barcelona Spain

Livecom will attend the biggest Telecom event in the world. The Mobile World Congress (MWC) 27 February – 2 March, 2023 in Barcelona Spain.

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MVNE, MVNA and MVNO explained in a simple way

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Liberty Global extends Voicemail contract for five (5) years
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Liberty Global extends Voicemail contract for five (5) years

Livecom, announced that Liberty Global, a multinational telecom company, extends the contract for the PAN-European Voicemail with 5 years.

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MVNO Nation Live 16-17 November 2022, Valancia, Spain
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MVNO Nation Live 16-17 November 2022, Valancia, Spain

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NetworkX Event, 18-20 October 2022, Amsterdam, Netherlands
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NetworkX Event, 18-20 October 2022, Amsterdam, Netherlands

Network X is where the telecom and mobile industry comes together. It is the new home of the long-running 5G World and Broadband World Forum, and newly launched Telco Cloud.

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Telecommunicatiebedrijf (Telesur) Suriname selects the Voicemail of Livecom
September 9, 2022

Telecommunicatiebedrijf (Telesur) Suriname selects the Voicemail of Livecom

Telecommunicatiebedrijf (Telesur) the national & largest Telecom Operator in Suriname has selected the next generation Voicemail of Livecom.

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Livecom appoints Taco Berentschot as CTO
September 9, 2022

Livecom appoints Taco Berentschot as CTO

Livecom is proud to announce the appointment of Taco Berentschot as its new Chief Technology Officer (CTO) to enable Livecom to accelerate our future plans.

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Livecom acquires D-Shore
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Livecom acquires D-Shore

A strategic acquisition to revolutionize Livecoms Service Delivery Platform with the Value Added Services (VAS) solutions and Omni-channel Customer Contact and help customers stay connected.

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