Drechtsteden Service Provision is one of Livecom’s customers. We talked Michelle Dautzenberg, project leader at Drechtsteden Service Provision, about her vision on customer contact at municipalities. Michelle shares her experience with the channels they deploy to be in contact with citizens.

Being a project leader, Michelle is thinking about new solutions for their service provision to the customers of the Drechtsteden every day. Drechtsteden Service Provision works for the municipalities Dordrecht, Sliedrecht, Hendrik-Ido-Ambacht and Alblasserdam. In addition, they also work closely together with the cities of Papendrecht, Zwijndrecht and Hardinxveld-Giessendam. […]

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This way the customer contact in all these municipalities is taken to a higher level and I’m frankly quite proud of that.

Michelle Dautzenberg, Dienstverlening Drechtsteden