Customer support is something Examenadviesburo does very well. In August 2012, this specialist in certifying professionals went to work with the Livecom 6G-package (Email, Self service, Live Chat and Pro-active Chat). Would managing director Maurice Simonis recommend this package to others? “Without any doubt; it’s something I cannot do without.”

Examenadviesburo BV knows what the exact opportunities are in the field of customer support. The 7 customer service representative have therefore been chatting with online visitors for 2 years ‘It took some getting used to in the beginning of course, but in the meantime chatting has become fully embedded.

Thanks to the knowledge base it has become much easier to better manage my people. I can see what’s going on in a glimpse. What’s not going well, what types of questions are being asked? Who responds quickly, who can do better? And I haven’t even begun perusing the statistics. I simply cannot do without this package anymore.

Maurice Simonis - Algemeen directeur, Examenadviesburo