Digital service provision is a top priority for the municipality of The Hague and plays an important part in this. That is why the employees of the contact centre use Livecom’s chat application. The verdict: excellent!

The municipality of The Hague has a big ambition in the field of channel management. They chose Livecom, partly because their colleagues from Amersfoort – one of Livecom’s customers – were full of praise about the Livecom-chat application.

Employers dealing e-mail first tested the application for a month. The expectations at The Hague municipality were high, due to the success in Amersfoort. One of the objectives was that visitors would stay on the website because of the chat contact instead of picking up the phone or writing an e-mail.

The power of Livecom lies not only in developing good a good customer contact platform but also in the guidance during the entire process; from implementation, training to going live.
Luuk Sonnen, Municipality of The Hague