Privacy Policy

Livecom is a registered trade name of Livecom B.V. Livecom B.V., located at Osakastraat 14 3047 AK Rotterdam, The Netherlands is responsible for the processing of personal data as shown in this privacy statement.

Contact details

Osakastraat 14 3047 AK Rotterdam, The Netherlands
+31 (0) 88 233 40 00
The Data Protection Officer of Livecom can be reached via privacy@livecom.com

Personal data that we process

Livecom processes your personal data because you use our services and / or because you provide them yourself. Below you will find an overview of the personal data that we process:
– First and last name
– Telephone number
– E-mail address
– Other personal data that you actively provide, for example by using a form on this website, in correspondence and by telephone

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at info@symbioo.com and we will delete this information.

For what purpose and on what basis do we process personal data

Livecom processes your personal data for the following purposes:
– To be able to call or e-mail you if necessary to carry out our services
– Livecom analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.

Automated decision-making

Livecom makes decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example, an employee of Livecom B.V.).

How long do we keep personal data

Livecom does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. After sending your contact details, these data will be deleted immediately.

Sharing of personal data with third parties

Livecom B.V. only provides to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.
Cookies, or similar techniques, that we use
Livecom B.V. does not use cookies or similar techniques.

View, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Livecom B.V. and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to privacy@livecom.com.

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Livecom B.V. would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data

Livecom B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via privacy@livecom.com