Products 2017-09-22T15:46:49+00:00

One web application for all customer contacts

In contact centres, manpower is often good for more than half of the total costs. Let customer contact employees respond more quickly with the customer contact platform from Livecom.

Livecom offers a modular total solution for (proactive) chat, Facebook Messenger, e-mail, telephony and/or self-service – integrated into one application.

Live Chat

The most efficient communication with online visitors

With our chat module, you increase customer satisfaction drastically. Live chat is not just a hip extra anymore, but a must-have: those who do not get answers to their questions fast enough today do not hesitate to turn to the competition. And not every potential customer wants to call or e-mail!

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Pro-active Chat

The fastest reactions to online opportunities and threats

With our module for proactive chat, you see exactly what visitors to your website are doing. Thanks to ‘business rules’ set in advance, the agents on your team can take advantage of every opportunity that can lead to conversion: bring potential dropouts back before it is too late.

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Knowledge Base

The most personal and automated answers

With our powerful knowledge base, you kill two birds with one stone: you offer fantastic self-service, and you enable your employees to provide frequently requested information quickly and consistently without coming across as robotic. The ‘personal touch’ is still important!

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Email

The highest productivity despite the volume of e-mails

With our extremely user-friendly e-mail response management solution, incoming e-mail messages and web forms are routed and processed in an intelligent way. Employees thus communicate consistently and efficiently with your customers.

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Telephony

The smartest routing of telephone traffic

With our module for managing incoming phone calls, you get a better picture of your customers, and you are able to help them efficiently, without them having to wait needlessly. All the telephone traffic is intelligently routed to the right employees.

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Facebook Messenger

The new channel for an accessible way of communicating

We are more and longer online and do so primarily through our smartphone. More than 40% of Dutch people have Facebook Messenger on their smartphone. When you offer your customers the opportunity to communicate through Facebook Messenger, you increase customer satisfaction, drastically.

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