The smartest routing of incoming and outgoing phone traffic
Livecom Call Centre ensures that all available customer information is automatically linked to incoming or outgoing calls. You get a real time view of the important user statistics, such as the number of incoming calls per given timeframe, the classification of these conversations, the number of calls per agent or group, the average conversation length and much more.
Customers appreciate personal contact. Customers often experience a contact as more personal if the agent has a good idea of what is going on and has gone on. Thanks to Livecom Call Centre, you can see who is calling and when you last had contact with this customer. You immediately see all the details and can easily add a note for your colleagues.
With Livecom Call Centre, you can see how long all telephone calls take and which agents are available at a given moment. The data is easy to organize, and it is possible to display all the data on one large screen. The agents are thus just as well informed about the state of affairs as you are as the manager.
Do you have existing service numbers that you want to bring to us? No problem: we will handle the porting.
We experience Livecom as an orderly, efficient and extremely user-friendly application. Without instructions we were able to quickly get to work.
Livecom is a fast and lower the threshold communication.