The highest productivity despite the volume of e-mails
Do you have the goal of making the employees of your email team more productive? That is the purpose of Livecom Email Management. All incoming messages are automatically analysed for content, after which the module offers suggestions from the central multichannel knowledge bank. Cutting and pasting texts from other software is a thing of the past!
This module gives managers the ability to track customer accounts, departments, specific groups, interactions, messages and knowledge bank data in real time. How many e-mails are processed per day and per agent? How long are the wait times for the various categories? Managers can also track the service levels and the performance of their people in real time and document this in reports, on the basis of specific Key Performance Indicators. The management and optimization of customer contact handling is thus made a good deal simpler.
Thanks Livecom software has more overview and a better workflow.
We now answer 95% of all our customer support email within 24 hours.