The fastest responses to online opportunities and threats
Livecom Proactive Chat is in essence a user-friendly behaviour targeting tool combined with live chat, so that you increase both conversions and customer satisfaction. With each opportunity that presents itself, the module immediately alerts an employee who is answering a non-urgent customer question at that moment. The system thus functions as an intelligent sales assistant. A proactive chat request is sent, and if the online visitor accepts the request, then the selling begins!
Is there no employee available? This module is also interesting then: each missed opportunity is recorded and reported. Livecom Proactive Chat thus helps in recognizing trends and taking better advantage of future sales situations.
A visitor receives an invitation to a chat, for example:
And there are so many more possibilities! Contact us to discuss what we might be interesting for your situation.
Net Promoter Scores (NPS) for chat convincing positive and higher than the NPS for alternative channels.
The Livecom chat functionality fits perfectly with our customer-centric approach.