We have worked on quite a few new updates these last months and are implementing these in the new release we are rolling out in March. Check out the list of features and fixes:
General
- Agent is now able to set his own password
- New updated wysiwyg editor
- Fixed numerous issues.
Voice
- Transfer to other campaign
- Added additional Voice / Call center features
Chat
- Inline chat improvements
- Added possibility to route to specific agent
- Improved performance when HTML text is included
Knowledge base
- Option to make it responsive