We have worked on quite a few new updates these last months and are implementing these in the new release we are rolling out in March. Check out the list of features and fixes:

General

  • Agent is now able to set his own password
  • New updated wysiwyg editor
  • Fixed numerous issues.

Voice

  • Transfer to other campaign
  • Added additional Voice / Call center features

Chat

  • Inline chat improvements
  • Added possibility to route to specific agent

Mail

  • Improved performance when HTML text is included

Knowledge base

  • Option to make it responsive