Municipalities struggle with ‘socials’ – flashback to 2017 VNG Year conference 2017

By |2017-10-04T13:25:24+00:0028 June 2017|Categories: About Livecom, Uncategorized|Tags: , |

On 13 and 14 June, Livecom was present at the VNG Year conference in Goes. A conference specifically for the municipality market where council members, aldermen and mayors from all over the country got together to get to know each other – with ‘Professionalism’ as its theme. […]

Customer contact at municipalities – a talk to Drechtsteden

By |2017-10-04T13:27:53+00:009 June 2017|Categories: Customer News, Trends & market development|Tags: |

Drechtsteden Service Provision is one of Livecom’s customers. We talked to Michelle Dautzenberg, project leader at Drechtsteden Service Provision, about her view on customer contact at municipalities. Michelle shares her experience with the channels they deploy to be in contact with citizens. […]

Customer contact at municipalities in 2017 – a talk to gemeente Midden Drenthe

By |2017-10-04T13:30:09+00:009 June 2017|Categories: Customer News, Trends & market development|Tags: |

Livecom talked to Midden Drenthe municipality about the ways in which they are in contact with their citizens.  What they feel is important in customer contact and we asked about their experiences. They’re happy to share their view so that other municipalities can also benefit from it. They regularly receive calls [...]

Customer contact with citizens changes rapidly – Livecom present at 2017 VNG Conference

By |2017-10-04T13:32:07+00:008 June 2017|Categories: About Livecom|Tags: |

The VNG Annual Congress 2017 took place in Goes on 13 and 14 June. Council members, aldermen and mayors from all over the country got together to get to know each other – with ’Professionalism’ as the overarching theme. Key words such as ‘local attention’, ‘regional cooperation’, ‘interaction’ and ‘adding public [...]