Chat is a popular contact channel at study information team of Hogeschool Rotterdam

By |2017-11-28T12:48:49+00:0028 November 2017|Categories: Customer News, Trends & market development|Tags: , , |

More than 35,000 students study at Hogeschool Rotterdam. Current and future students have questions all year round about which study is the best for them, what it is exactly that they can do with their diploma and questions about the registration process and how they can be eligible for a study. [...]

The chat solution of BCC

By |2017-10-04T13:20:45+00:0029 September 2017|Categories: Customer News, Trends & market development|Tags: , , |

Live chat with website visitors from shops The way in which BCC uses its ‘Live Chat’ chat solution can only be described as special and progressive in retail land. Chat sessions aren’t answered from the central customer contact centre, but live from the shops: at the so-called ‘Chat points’. Customers love [...]