Amsterdam / Amsterdam, Oktober 2016 – Next to the chat functionality, 113Online has now also chosen to utilize the call centre solution of Livecom as their customer channel.
113Online has been a satisfied customer of Livecom for years. They sue the web application from Livecom to handle chats. This call centre expansion in the customer contact environment offers 113Online the ability to handle multiple channels (telephony and chat) simultaneously.
The contacts via the chat and by phone are confidential, safe and trusted. People experience no barriers to asking questions about their psychological emergency or about suicidality. The road to professional assistance is created in a simple way.
Anouk Romers, Web Coordinator, 113Online
By being able to offer chat and telephone as an integrated system, we now have a system that is user-friendly and efficient for our volunteer. And even more important: with this we elevate the services to a higher plane, and more people who desperately need our help can reach us more quickly.
The 113Online foundation is an independent, self-funded care provider in the area of suicide prevention. 113Online offers contact options via the internet and telephone for people with suicidal thoughts and/or feelings, their families, concerned parties, professionals and those closest to them.
113Online is on the side of life, and tries to find an escape from the desperation. Religious or ideological backgrounds do not play a role in this. Anonymity is a high priority, and the opinion of the person seeking help is always respected.
Voluntary and professional staff members from 113Online trust the ability of people to find their own solutions even in a psychological emergency situation such as depression or fear and in being able to support each other in that.
About Livecom International B.V.:
Livecom, founded in 2003, is an important player in online customer service software and is part of the Artilium Groep. The online customer contact environment is very user-friendly and can simultaneously handle multiple channels, such as Pre-Chat, InlineChat, Post-Chat, Pro-active Chat, Chat, Mail, WhatsApp, WeChat and Telephony. In addition, it is possible to utilize an external or internal knowledge bank so that customers can be assisted even better. The products from Livecom enable organizations, like CZ and Philips, for example, to help their customers more efficiently and to reduce costs