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Contact Center

Enhance your customer experience using telephony, e-mail, chat, web self-service, FAQs and surveys.

Voicemail

Telecom solution for Mobile & Fixed Telecom operators, MVNE, MVNO, Internet Service Providers, vPBX

Interactive Voice Response

Fully SIP based, including a graphical flowbuilder for easy & fast creation of dialogues.

Missed Call Alert

Telecom solution which increases call completion, revenue, and customer satisfaction.

About

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Livecom

Why Livecom?

We help you stay connected with your clients via any channel. Here is why trusted brands choose us:

  • Customer intimacy You come first, we offer solutions and guide you every step
  • Rapid implementation methodology Our consultants help and guide you in a fast and efficient way
  • Carrier grade, mid-market pricing Highly customizable and robust solutions at mid-market rates.
  • Traditional and digital channels Telephony, IVR, Voicemail, Chat, Email, WhatsApp, Facebook, SMS, FAQ, etc
  • On-premise, Private cloud, Public cloud, or hybrid deployments With Livecom you can choose where you want to deploy.
  • GDPR compliant We also have our own Cloud hosting in the Netherlands
4.500.000+
Interactions
500.000.000+
Calls / year
25.000.000+
Voicemail boxes
75+
Customers
30+
Countries

Success Stories

Since 2003, Livecom has developed powerful software to enable companies to communicate more effectively, and commercially with their customers.

“When Live Chat started to pick-up, we saw that we could do a lot more with it than we had thought and that it was having a lot more advantages than projected.”

Manager Customer Service

“A staggering 95% of the chat visitors scored the chat with a 7 or higher grade.”

Luuk Sonnen – Process Manager, Municipality of The Hague

“We receive up to 15% less contact requests via email and telephone since we offer Livecom Chat. Visitors that get stuck on our site now have a way out via Proactive Chat.”

Global Process Manager, Philips