Citymesh Boosts B2B Mobile Services with Livecom’s Service Delivery Platform
Rotterdam/The Netherlands, June 10, 2024 – Citymesh, Belgium’s newest telecom provider, has selected Livecom, a global leader in Voice solutions, to power its nationwide B2B mobile services with a comprehensive Voice and Customer Interaction Platform.
Headquartered in Oostkamp, Belgium, Citymesh is shaking up the Belgian business telecom landscape with innovative solutions, from basic mobile subscriptions to complex private networks. They specialize in permanent and temporary connectivity solutions, leveraging cutting-edge Wi-Fi, 0G, 4G, and 5G technologies to transform connectivity into operational value for businesses.
Livecom’s Service Delivery Platform will equip Citymesh to offer a powerful suite of voice services, including voicemail, Interactive Voice Response (IVR), and Missed Call Alert, significantly enhancing the customer experience for Citymesh’s B2B mobile subscribers. Additionally, Livecom’s platform is multi-tenant, multilingual, and seamlessly integrates with existing systems, making it ideal for a mobile-first environment.
Robin Leblon, CTO at Citymesh, said: “As we transition from MVNO to MNO to offer a best in class mobile experience we were looking for an innovative partner to provide a seamless Voicemail experience for our clients, going beyond a traditional IVR based solution. We found a perfect partner in Livecom, providing us with a flexible, scalable and API-focused platform.”
Livecom’s Voicemail solution stands out for its exceptional flexibility. It supports multiple Class of Service (COS) definitions and boasts over 100 settings and options for customization, empowering Citymesh to tailor the experience for diverse business needs.
The included IVR boasts a user-friendly graphical flow builder. This intuitive tool allows Citymesh to create, modify, save, and publish IVR flows in minutes using drag-and-drop functionality. The visual interface provides a clear picture of the call flow, simplifying management for non-technical users.
Livecom’s Missed Call Alert functionality ensures people and businesses never miss a call. This feature automatically notifies customers who don’t have voicemail enabled, increasing responsiveness and customer satisfaction.
Walter Botman, Chief Executive Officer of Livecom, said: “We are thrilled to be selected by Citymesh to deliver our Service Delivery Platform. Our solution offers Citymesh a wealth of possibilities and is built for future growth.”
The Service Delivery Platform will be deployed in Citymesh’s private cloud environment, ensuring full redundancy and high scalability to accommodate future growth. Additionally, the platform will seamlessly connect to the Nokia Core SaaS for a comprehensive solution. The platform’s flexible architecture enables rapid deployment in just a few weeks.
About Citymesh
Citymesh is a Belgian technology company, serving as a pivotal solution partner for business clients with innovative challenges for nearly two decades. Established in 2006, the company specializes in offering both permanent and temporary connectivity solutions, utilizing cutting-edge Wi-Fi, 0G, 4G, and 5G technologies. Citymesh operates across various sectors, including industry, public services, offshore markets, education, healthcare, and smart cities, and extends its services to numerous events and festivals. Following the acquisition of spectrum bands in June 2022, Citymesh has emerged as the fourth telecom operator in Belgium, aspiring to transcend the role of a traditional telecommunications provider. For more information please visit: https://citymesh.com.
About Livecom BV:
Livecom BV is an international company with its headquarters in The Netherlands and is a market leader in the areas of customer connectivity, communication, and online conversion solutions, allowing companies to improve their Customer Service Experiences. Livecom offers a multi-channel Service Delivery Platform for all-channel customer communication. Livecom delivers the solutions globally, on premise in the customer’s private Cloud, in the public Cloud (e.g. AWS), or in a Hybrid model. Livecom is convinced that the need for clear and easily accessible solutions will continue to grow in the future. Livecom is part of the Channel Technologies group. For more information please visit: https://livecom.com.