Livecom Interactive Voice Response (IVR) is a multi-tenant solution capable of scaling from a single connection to 5,000 lines or more, enabling efficient and intelligent customer engagement.
It equips businesses with the ability to quickly assess and resolve incoming queries, driving customer satisfaction and loyalty.
Moreover, Livecom IVR can provide callers with information via pre-recorded audio. As such, depending on the circumstances, callers may not need to wait for company representatives to take their calls.
The Livecom IVR solution is part of the Livecom Service Delivery platform. It’s web-based, API-accessible, and easy to integrate into your existing systems and processes.
It is used by companies around the globe and can accommodate a variety of languages.
Moreover, it can assist with customer balance inquiries, service top-ups, frequently asked questions, other general transactions and much more. It can even transfer callers to the correct departments to address their queries.
Livecom IVR comes with a graphical web-based flow builder that simplifies the creation of IVR dialogues and helps businesses redefine their voice engagement experiences. It gives organizations the ability to create dialogues from anywhere, at any time, in minutes. The flow builder does not require any programming or technical knowledge, and automatically draws up dialogue trees for maximum efficiency.
Banks receive hundreds, if not thousands, of phone calls every day and each caller has a question unique to their circumstances.
Banks can use Livecom IVR to ensure that these questions are handled efficiently, and that each one is directed to the appropriate department or teller.
Appliance companies often receive calls with similar questions. In order to avoid inundating support representatives, answers to these questions can be automated via the Livecom IVR.
This means customers can receive 24/7 support for FAQs, resulting in higher customer satisfaction and optimized support efficiency.
The world is changing faster than ever and Livecom IVR gives businesses the ability to efficiently react to sudden shifts in the market. For instance, let’s say your marketing team launches a new promotion that requires a modicum of customer support. With most IVR solutions, you’d have to reach out to your supplier to have them implement changes to your service on your behalf. This is both expensive and time-consuming. With the Livecom IVR, however, you can make these changes on your own in a matter of seconds.
Indeed, this is one reason Livecom IVR is used all over the world — by Mobile Network Operators (MNOs), Mobile Virtual Network Operators (MVNOs), Mobile Virtual Network Enablers (MVNEs), Cable Operators, Enterprises and many other companies.