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Interactive Voice Response

Fully SIP based, including a graphical flowbuilder for easy & fast creation of dialogues.

Interactive Voice Response (IVR)

Livecom Interactive Voice Response (IVR) is a multi-tenant solution capable of scaling from a single connection to 5,000 lines or more, enabling efficient and intelligent customer engagement.

It equips businesses with the ability to quickly assess and resolve incoming queries, driving customer satisfaction and loyalty.

Moreover, Livecom IVR can provide callers with information via pre-recorded audio. As such, depending on the circumstances, callers may not need to wait for company representatives to take their calls.

The Livecom IVR solution is part of the Livecom Service Delivery platform. It’s web-based, API-accessible, and easy to integrate into your existing systems and processes.

It is used by companies around the globe and can accommodate a variety of languages.

Moreover, it can assist with customer balance inquiries, service top-ups, frequently asked questions, other general transactions and much more. It can even transfer callers to the correct departments to address their queries.

Create Comprehensive IVR Dialogues in Minutes

Livecom IVR comes with a graphical web-based flow builder that simplifies the creation of IVR dialogues and helps businesses redefine their voice engagement experiences. It gives organizations the ability to create dialogues from anywhere, at any time, in minutes. The flow builder does not require any programming or technical knowledge, and automatically draws up dialogue trees for maximum efficiency.

What Else Can IVR Do for You? Consider the Following...

Bank / or similar

Banks receive hundreds, if not thousands, of phone calls every day and each caller has a question unique to their circumstances.

Banks can use Livecom IVR to ensure that these questions are handled efficiently, and that each one is directed to the appropriate department or teller.

Enterprise / or similar

Appliance companies often receive calls with similar questions. In order to avoid inundating support representatives, answers to these questions can be automated via the Livecom IVR.

This means customers can receive 24/7 support for FAQs, resulting in higher customer satisfaction and optimized support efficiency.

Keep up With a Dynamic Market

The world is changing faster than ever and Livecom IVR gives businesses the ability to efficiently react to sudden shifts in the market. For instance, let’s say your marketing team launches a new promotion that requires a modicum of customer support. With most IVR solutions, you’d have to reach out to your supplier to have them implement changes to your service on your behalf. This is both expensive and time-consuming. With the Livecom IVR, however, you can make these changes on your own in a matter of seconds.

A Full Suite of IVR Dialogue Building Blocks

Indeed, this is one reason Livecom IVR is used all over the world — by Mobile Network Operators (MNOs), Mobile Virtual Network Operators (MVNOs), Mobile Virtual Network Enablers (MVNEs), Cable Operators, Enterprises and many other companies.

Livecom Interactive Voice Response can be bundled with our other solutions such as Voicemail, Missed Call Alert and Contact Center or provided separately as a standalone offering.

  • Configure default settings of the dialogue
  • Multiple DTFM input (e.g. Phone number)
  • Play a media file (e.g. WAV-file)
  • Play announcement from URL
  • Configure the possible menu options
  • Webservice, interface to any back-end
  • Transfer the call to another destination (Bridge or Explicit)
  • Check variables and take related action
  • Record message of the caller and eMail it
  • Set variables
  • Time depending call routing
  • End / Disconnect call
  • Day of Week depending call routing
  • Routing depending on (multiple) dates
  • Load depending call routing
  • Contact Center
  • Route caller to a different flow (including parameters)
  • Send SMS via SMPP service
  • Continue in CCXML
  • Connect-Call. from Pre-Call to Connected Call
  • Variable play, pronounce numbers, date, time, digit by digit, currency amount
  • Dynamic play, change media file by phone and activate or deactivate it