Voicemail and Visual Voicemail

Voicemail and Visual Voicemail

March 6, 2023

Voicemail and Visual voicemail

Voicemail and Visual Voicemail are both systems that allow individuals to leave and receive recorded messages when they are unable to answer a phone call. The main difference between the two is the way that the messages are accessed and presented to the user.


Voicemail is the traditional method of leaving and receiving recorded messages. When a voicemail is left for someone. They can access the message by calling a designated number and following the prompts to listen to the message. The voicemail messages are typically presented in a linear fashion. With the user listening to each message in the order in which it was received.

What is Visual voicemail?

Visual voicemail is a newer technology that allows users to access and manage their voicemails through a visual interface, such as a list or grid. It allows users to see a list of their voicemails and choose which ones to listen to. Instead of having to listen to them in a specific order. It also often includes options for deleting, saving, or forwarding voicemails. As well as the ability to see basic information about each voicemail, such as the sender’s name and the date and time it was left.

Typically it is available on new smartphones (iPhone, Android) and other mobile devices and is often offered as a feature by mobile carriers. It can be more convenient and efficient than traditional voicemail. As it allows users to quickly access and manage their voicemails without having to call a separate number and navigate through prompts.

The solution is a feature that allows you to view and manage your voicemail messages directly on your phone. Rather than listening to them in the traditional way. Instead of dialing into a voicemail system and navigating through menus to access your messages. You can simply open an app on your phone to see a list of your voicemails and play them at your convenience.

What are Benefits & Advantages of Visual Voicemail?

One of the main benefits is that it allows you to easily prioritize and manage your voicemails. You can see:

  • The caller’s name and number
  • As well as the time and date the message was left
  • You can choose which messages to listen to first
  • and of course, play/listen, delete and save

You can also delete or archive messages directly from the app. So no more having to listen to the entire message and then navigate through the voicemail system to delete it.

Another advantage is that it can transcribe your voicemails into text. So you can read the message rather than listening to it. This can be especially useful if you’re in a noisy environment or if you prefer to read rather than listen.

How to use visual voicemail?

To use it, you’ll need a phone that supports the feature and a plan that includes visual voicemail. Many newer smartphones come with visual voicemail pre-installed, and it’s often included in your phone plan. If your phone doesn’t have the native APP, your Telecom Operator might have an APP. If so then you have to download the visual voicemail app from the app store.

How to set up visual voicemail?

To set up visual voicemail on your phone, you’ll need to follow the instructions provided by your phone manufacturer or service provider. This usually involves activating the feature in your phone’s settings and following any prompts to set up your voicemail account. Once you’ve completed the setup, you’ll be able to access your voicemails directly from your phone’s app or home screen.

Visual Voicemail in summary

In summary it is a convenient and efficient way to manage your voicemails on your phone. It allows you to view and play your voicemails at your convenience. And also to delete or archive messages, and even read transcribed versions of your messages. If you’re looking for an easier way to manage your voicemails, visual voicemail may be a good option.

Would you like to know more?

Livecom provides a Carrier grade Service Delivery Platform with Value Added Services (VAS) solutions, such as Voicemail, Missed Call Alert, Interactive Voice Response and OMNI-Channel Contact Center solutions all over the world.


We will be happy to help you with your next step, so feel free to reach out to us.