Missed Call Alert
Telecom solution which increases call completion, revenue, and customer satisfaction.
Missed Call Alert
Telecom solution which increases call completion, revenue, and customer satisfaction.
Telecom Operators will increase call completion, revenue with Missed Call Alert
With fewer and fewer people using Voicemail, Telecom operators are beginning to realize that call completion rates are not what they used to be, impacting related revenue. For this reason, Livecom offers a Missed Call Alert (MCA) solution for detecting and handling the slam down of these calls.
Increase Revenue and Customer Satisfaction With MCA
Livecom’s Missed Call Alert / Notification solution will enable Mobile Telecom Operator to boost call completion rates, delivering increased customer satisfaction. For example:
Telecom Operator
You’re a telecom operator and notice that your customers are turning off their Voicemail. This has begun to impact both call completion rates and related revenue.
With Livecom’s MCA solution, you’ll be able to alert subscribers to missed calls without requiring them to turn on their Voicemail systems. This improves call completion rates and bolsters revenue.
MVNO
You’re an MVNO and have chosen not to offer Voicemail to your customers. You’ve made this decision because your customers don’t use it and it doesn’t fit your target market. However, this results in less call completion and has an impact to impact revenue.
Livecom’s MCA enables the call completion including you notify customers when they’ve received calls without relying on Voicemail.
Quick Return on Investment
Missed Call Alert is pretty straightforward — it lets people know when they’ve missed a phone call. Traditionally, Voicemail systems fulfilled this requirement, helping operators attain good call completion rates and high customer satisfaction. However, with fewer and fewer people using Voicemail, operators have turned to MCA to compensate.
For operators, MCA promises:
Competitive advantage
Increased revenues due to higher call completion rates (CCR)
Enhanced customer satisfaction
Livecom Missed Call Alert can be bundled with Interactive Voice Response, Voicemail and
Contact Center, or provided separately as a standalone offering.
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