Contact Center - Call center, helpdesk, Chat, Proactive chat, app chat, mail, FAQ, recording, agents, supervisor, wall boards, dashboards, inbound - call center team

Omni-Channel Contact Center

Telephony, e-mail, chat, web self-service, FAQs

Contact Center to Enhance Customer Experience

Livecom’s Contact Center is a multichannel communication solution that enables organizations to improve customer experience by tracking customer interactions and facilitating more effective communications.

A single web-based application that helps businesses streamline the sales process and bolster customer satisfaction, relationships, and loyalty. It’s also simple to configure and manage thanks to an intuitive graphical user interface, which delivers valuable customer insights.

It enables online conversions, inbound and outbound mail, inbound and outbound telephony, web chat, and web self-service.

Do You Want to Increase Customer Satisfaction and Loyalty?

Maximize customer satisfaction and loyalty by building custom experiences with Livecom’s suite of communication and engagement services.

Good customer engagement requires more than good software. Every business is unique, meaning that communication channels need to be structured according to their particular needs and requirements. Livecom will actively collaborate with you to help you set up your Contact Center to meet these requirements.

Customer Satisfaction & Engagement

Your company receives customer requests from a variety channels — phone, email, webchat, etc. This makes it difficult to communicate effectively and consistently with your customers.

With Livecom, you’ll be able to manage online conversions, email, telephony, webchat, and web self-service from one platform. Not only does this streamline customer engagement, but it will also enable you to improve customer satisfaction, sales, and company trust.

Customer Interaction Management

While your team has grown comfortable with transferring calls across departments, customers find that they must repeat themselves 2-3 times before they finally receive an answer from the right person.

With Livecom’s Contact Center, you will be able to keep track of call histories and notes, so your staff can more efficiently handle customer queries. You will also have access to our intelligent call routing mechanism and be able to record and preserve calls

The Contact Center Is Modular

Livecom’s Contact Center comes packaged with a base module.
The standard for free included base modules are:

Agent Desktop
Management Site (Configuration)
Reports
Dashboards
Customer Contact Database
Agent to Agent Chat
Agent Chat Broadcasting
Support & Help

The Contact Center Is Omni-Channel, choose your preferred channels

From the base module, you’ll be able to select the contact channels necessary for your company’s requirements.

Inbound & Outbound Telephony
Inbound & Outbound Mail
Webchat (live chat)
Proactive Chat
Web Self-Services
Contact Forms
Agent Knowledge Base
Surveys

Our Contact Center is used all over the world, by Mobile Network Operators, Mobile Virtual Network Operators, Mobile Virtual Network Enablers, Governments, Municipalities, and Enterprise businesses. The Livecom Contact Center can be bundled with our other solutions such as Interactive Voice Response, Voicemail and Missed Call Alert or provided separately as a standalone offering.

Some of the 200+ Contact Center Features