Local Government

Digitized secure and private online

communication with citizens

 

Local Government

Digitized secure and private online communication with citizens

 

 

Local Government

Local governments are responsible for administering a specific country or district. They are under pressure to modernize and streamline their operations. The rise of ‘smart digitals’, who expect self-service options, and the Covid-19 pandemic, which has necessitated the ability to offer services remotely and work from home, have both contributed to the growing need for innovative and secure software solutions to better serve their communities.

Market research

In 2022 Government spend over 551 billion USD on IT. A 9% increase compared to 2021.

 

Statista

36 percent of respondents expect to be working in a hybrid teleworking model permanently.

 

Statista

There is a significant increase in General Data Protection Regulation (GDPR) awareness.

 

Statista

For Local government digitalization is key

The Covid-19 pandemic has driven the need for remote work, which has necessitated the digitalization of processes. However, this shift has also presented challenges in the realm of cyber security and data privacy. Local governments must consider how to securely identify individuals online, how to provide secure IT solutions for remote workers, and how to meet the demand for self-service options among citizens.

The Local Government industry is constantly evolving, and it can be difficult to predict exactly where it is headed. However, some trends that are currently shaping the industry include:

 

Digital transformation

Local governments are increasingly adopting digital technologies to improve the delivery of services. Including things like online portals for paying bills & accessing services, as well as the use of data analytics to inform decision-making.

Sustainability & Environment

Local governments are increasingly focused on sustainability and environmental issues and are adopting many initiatives to reduce their carbon footprint and also they are promoting and stimulating environmental awareness among their citizens.

Collaboration and partnerships

Local governments are increasingly seeking to collaborate with other organizations, including other government agencies, non-profits, and private sector companies, in order to better serve their communities and address complex challenges.

Use of technology

Local governments are using technology in a variety of ways to improve efficiency and better serve the public. This can include using data analytics to inform decision-making, implementing online permit systems and other digital services, and using social media to communicate with residents.

Citizen engagement

Local governments are also placing a greater emphasis on engaging with citizens and gathering feedback to inform decision-making. This includes things like community forums, online surveys, and other forms of public input.

Budget and fiscal responsibility

Local governments must also manage their budgets and resources effectively in order to provide necessary services and maintain financial stability. This includes things like cost-cutting measures, revenue generation, and long-term planning.

Livecom Products and Solutions

Livecom offers a range of products and solutions specifically designed to assist local governments in their digital transformation efforts and improve citizen engagement. These tools are intended to support local government institutes in modernizing and streamlining their operations and better serving their communities

Service Delivery Platform

Omni-Channel Contact Center

Interactive Voice Response

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