30 Examples about how an IVR can help you

30 Examples about how an IVR can help you

Interactive Voice Response can be used for many things

The usage of an Interactive Voice Response (IVR) solution is unlimited, it can be used for many purposes and for all kinds of industries. Yes also for your industry. To give you an idea we have listed 30 examples of where and for what purpose and IVR can be used.

Livecom offers the IVR in the public cloud (e.g. AWS), on our own Cloud, in you private Cloud or in a combination. For more information about our Interactive Voice Response (IVR) solution click here.

Customer service

IVR systems can be used to provide automated customer service, allowing users to get information about a product or service, place an order, or resolve an issue without speaking to a representative.

Information dissemination

IVR systems can be used to provide information to users on a wide range of topics, such as weather updates, news headlines, or sports scores.

Appointment scheduling

IVR systems can be used to allow users to schedule appointments with a business or service provider by interacting with the system over the phone.

Telecommunications

IVR systems can be used by telecommunications companies to allow users to access account information, pay bills, and more over the phone.

Payment processing

IVR systems can be used to allow users to make payments over the phone, such as paying a bill or making a donation.

Internet service provider support

IVR systems can be used by internet service providers to allow users to troubleshoot issues or request support over the phone.

Food delivery

IVR systems can be used by food delivery companies to allow users to place orders and track their delivery status over the phone.

Telecommunications support

IVR systems can be used by telecommunications companies to allow users to troubleshoot issues or request support over the phone.

Utilities

IVR systems can be used by utility companies to allow users to access account information, pay bills, and report outages over the phone.

Hospitality

IVR systems can be used by hotels to allow guests to make reservations, check in, and request services over the phone.

Retail

IVR systems can be used by retail companies to allow customers to place orders or track shipments over the phone.

Travel

IVR systems can be used by travel companies to allow users to book flights, hotels, and rental cars over the phone.

Surveys and polls

IVR systems can be used to conduct surveys or polls, allowing users to respond to questions over the phone using their touch-tone keypad.

Cable and satellite TV support

IVR systems can be used by cable and satellite TV providers to allow users to troubleshoot issues or request support over the phone.

Emergency services

IVR systems can be used by emergency services to allow users to access information or request assistance over the phone.

App-based services

IVR systems can be used by app-based companies to allow users to access information or request assistance over the phone.

Human resources

IVR systems can be used by HR departments to allow employees to access information about their benefits and pay, request time off, and more.

Event ticketing

IVR systems can be used to allow users to purchase tickets to events or make reservations over the phone.

Banking

IVR systems can be used by banks to allow users to check account balances, make transfers, and more without speaking to a representative.

Insurance

IVR systems can be used by insurance companies to allow users to make policy changes, report claims, and get quotes over the phone.

Health care

IVR systems can be used by health care providers to allow patients to access information about their health, schedule appointments, and more.

Public Transport

IVR systems can be used by transportation companies to allow users to book rides or make reservations over the phone.

Fitness and wellness

IVR systems can be used by fitness and wellness companies to allow users to book classes or request assistance over the phone.

Transportation scheduling

IVR systems can be used by transportation companies to allow users to schedule pick-ups or drop-offs over the phone.

Rent payment

IVR systems can be used by landlords or property management companies to allow tenants to pay rent over the phone.

Legal services

IVR systems can be used by legal firms to allow clients to access information or request assistance over the phone.

Hospital patient information

IVR systems can be used by hospitals to allow patients or their families to access information about their care, test results, and more over the phone.

Government services

IVR systems can be used by government agencies to allow users to access information or services, such as renewing a driver’s license or obtaining a permit.

Education

IVR systems can be used by educational institutions to allow students to access information about their classes, grades, and more.

Package delivery

IVR systems can be used by package delivery companies to allow users to track their packages or request redelivery over the phone.

Latest Resources

Discover the latest News, Company announcements, Blogs and Events from Livecom.

Mobile World Congress  27 February – 2 March, 2023, Barcelona Spain
January 31, 2023

Mobile World Congress 27 February – 2 March, 2023, Barcelona Spain

Livecom will attend the biggest Telecom event in the world. The Mobile World Congress (MWC) 27 February – 2 March, 2023 in Barcelona Spain.

Read more
MVNE, MVNA and MVNO explained in a simple way
January 17, 2023

MVNE, MVNA and MVNO explained in a simple way

There are various terms which are used for MVNE, MVNA and the various types of MVNOs. Let's explain the high level differences.

Read more
Liberty Global extends Voicemail contract for five (5) years
January 10, 2023

Liberty Global extends Voicemail contract for five (5) years

Livecom, announced that Liberty Global, a multinational telecom company, extends the contract for the PAN-European Voicemail with 5 years.

Read more
Livecom launches online Digid and Irma identification through partnership with Verder Helpen
December 20, 2022

Livecom launches online Digid and Irma identification through partnership with Verder Helpen

Livecom & Verder Helpen are excited to announce the prelaunch of secure online identification with DigiD and Irma for the chat.

Read more
MVNO Nation Live 16-17 November 2022, Valancia, Spain
October 21, 2022

MVNO Nation Live 16-17 November 2022, Valancia, Spain

The 2-day MVNO Nation Live conference agenda will bring to light the main opportunities and challenges that MVNOs are facing and how to overcome from them.

Read more
NetworkX Event, 18-20 October 2022, Amsterdam, Netherlands
September 14, 2022

NetworkX Event, 18-20 October 2022, Amsterdam, Netherlands

Network X is where the telecom and mobile industry comes together. It is the new home of the long-running 5G World and Broadband World Forum, and newly launched Telco Cloud.

Read more
Telecommunicatiebedrijf (Telesur) Suriname selects the Voicemail of Livecom
September 9, 2022

Telecommunicatiebedrijf (Telesur) Suriname selects the Voicemail of Livecom

Telecommunicatiebedrijf (Telesur) the national & largest Telecom Operator in Suriname has selected the next generation Voicemail of Livecom.

Read more
Livecom appoints Taco Berentschot as CTO
September 9, 2022

Livecom appoints Taco Berentschot as CTO

Livecom is proud to announce the appointment of Taco Berentschot as its new Chief Technology Officer (CTO) to enable Livecom to accelerate our future plans.

Read more
Livecom acquires D-Shore
September 9, 2022

Livecom acquires D-Shore

A strategic acquisition to revolutionize Livecoms Service Delivery Platform with the Value Added Services (VAS) solutions and Omni-channel Customer Contact and help customers stay connected.

Read more