The Municipality of Midden-Drenthe uses chat and WhatsApp for communicating with residents and visitors. The municipality wants to be open for new technologies in order to serve residents better. In that context, the Municipality of Midden-Drenthe responded to the growing need of citizens to make it simpler to communicate with the KCC through various channels. The municipality therefore decided to utilize chat and WhatsApp in addition to telephony for contact with residents.Read more
From february 21th until February 23rd 2017 Livecom will be exhibiting and speaking at the International Conference and Trade Show on the Customer Service, Communication and Contact Centre Industry at the Estrel Congress Center in Berlin (CCW). As you have probably noticed lately, our industry is constantly changing. Companies are bought out, discussions are under way about offshoring services because of the impending prohibition of work on Sundays and about whether robots will be able to take over humans’ jobs in the future.Read more
Since 1 November, Han Beukers has been filling the role of Sales and Marketing Manager at Livecom: a new function that fits with our growth goals. Han has as his most important tasks providing customers with the best solutions and developing new markets. Who is Han, and what drives him? He is happy to introduce himself.Read more
Livecom, a web application for customer contact, and ecManager, the omnichannel e-commerce platform, have signed a partnership agreement for the availability of Livecom in the ecManager platform.
The right communication for every customer
ecManager and Livecom have entered into a partnership in which the web application of Livecom is available in ecManager. Concretely, that means that ecManager customers (webshop operators) can implement the Livecom application on their website in order to be able to always contact their end customers in the right way. The solutions that Livecom offers are namely very diverse: from WhatsApp and telephone contact, to knowledge bank, live chat, Livecom offers the right means for every customer!Read more
Amsterdam / Amsterdam, Oktober 2016 – Next to the chat functionality, 113Online has now also chosen to utilize the call centre solution of Livecom as their customer channel.
113Online has been a satisfied customer of Livecom for years. They sue the web application from Livecom to handle chats. This call centre expansion in the customer contact environment offers 113Online the ability to handle multiple channels (telephony and chat) simultaneously.Read more
The Municipality of The Hague is going to utilize the WhatsApp messaging service for communicating with residents and visitors. Livecom, provider of online customer service software, has set up and guided the project after a successful pilot for the municipality.
The Municipality of The Hague wants to be open as a modern organization to new technologies in order to better serve residents. In that light, the municipality worked with Livecom to investigate the interest among the people of The Hague in being able to contact the municipality via WhatsApp. The pilot for testing this interest was completed successfully with very positive responses from employees and users. The municipality has therefore decided to use WhatsApp permanently for contact with residents of the municipality.Read more
On the 9th of February 2016, Livecom was taken over by Artilium. This takeover enables Livecom to invest more in the further development of our customer contact software solutions, and to realize further professionalization. Livecom will thus be able to implement new solutions and further product improvements so that we can optimally support our customers in their needs in the area of customer contact.Read more
The Municipality of The Hague started a trial on 1 March 2016 in which residents are offered the ability to reach the municipality via WhatsApp. They have chosen to use the WhatsApp solution that Livecom offers. The Municipality of The Hague has been using the Livecom customer contact platform for several years for communicating by chat with residents, and is now also using the newly developed WhatsApp channel in the Livecom customer contact platform. This means that the customer contact employees of the Municipality of The Hague can answer questions from residents coming in on WhatsApp in one web application and in the way that is familiar to them. It is in particular the low-barrier character of WhatsApp that has led the Municipality of The Hague to embrace this communication channel. You can find more information about this WhatsApp trial here.
During a business dinner with the Dutch trade delegation in Shanghai, premier Mark Rutte launched DigiDutch this past 25 March. Dit new platform for e-commerce initiatives in China focuses on supporting companies that are entering the Chinese online market.Read more
Douwe Egberts Nederland is part of D.E Master Blenders 1753, an international coffee and tea company that operates a series of top brands that are sold in more than 45 countries. The enterprise employs about 7,500 people worldwide.Read more