Interesting tips, trends explanations, and insights
Interesting tips, trends explanations, and insights
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Find out about what is happening in the communications technology today, get insights, new ideas, trends, tips and explanations.
What are Missed Call Alerts?
What are Missed Call Alerts? How can MCA be used? Why should MNOs, MVNOs and MVNEs offer MCA? And more about the solution.
Interactive Voice Response (IVR) explained
What is Interactive Voice Response (IVR)? How does it work? For what can you use it? And why should you use an IVR?
Voicemail and Visual Voicemail
Voicemail and Visual Voicemail explained. What are Benefits & Advantages of Visual Voicemail? How can you use Visual Voicemail?
The Future of Voicemail
The future (and a small bit of history) of Voicemail? And what will the next generation of Voicemail do for us?
Chat is a popular contact channel at study information team of Hogeschool Rotterdam
Hogeschool Rotterdam, information team conducts over 30,000 talks with students via the desk, phone, e-mail and web chat.
Faster response by chat – Municipality Rotterdam is going to work with Livecom
Municipalities are working hard to make asking questions simpler and more restrictive. Similarly, the municipality of Rotterdam.
The chat solution of BCC
The way in which BCC uses its ‘Live Chat’ chat solution can only be described as special and progressive in retail land.
Customer contact at municipalities – a talk to Drechtsteden
Drechtsteden is one of Livecom’s customers. Talking to Michelle Dautzenberg, from Drechtsteden, about customer contact.
Customer contact at municipalities in 2017 – a talk to gemeente Midden Drenthe
Midden Drenthe municipality about ways in which they are in contact with their citizens. What they feel is important in customer contact.
113Online customer case using the Livecom Chat
113Online offers people with suicidal thoughts and/or behaviour, the opportunity to make contact with therapists & trained volunteers.
Douwe Egberts: “Livecom gives insight into the information need of our consumers”
A great many well-known companies use Livecom to deliver better, faster customer service via live chat, e-mail or self-service.
Hogeschool InHolland, closer to the target group with Chat
Hogeschool Inholland opted for Livecom because they wanted to deploy the chat function NOT a gimmick, but as a professional tool.