Blog 2017-09-19T15:47:44+00:00

Municipalities struggle with ‘socials’ – flashback to 2017 VNG Year conference 2017

28 June 2017|Uncategorized|

On 13 and 14 June, Livecom was present at the VNG Year conference in Goes. A conference specifically for the municipality market where council members, aldermen and mayors from all over the country got together to get to know each other – with ‘Professionalism’ as its theme. […]

Customer contact at municipalities – a talk to Drechtsteden

9 June 2017|Customer News, Trends & market development|

Drechtsteden Service Provision is one of Livecom’s customers. We talked to Michelle Dautzenberg, project leader at Drechtsteden Service Provision, about her view on customer contact at municipalities. Michelle shares her experience with the channels they deploy to be in contact with citizens. […]

Customer contact at municipalities in 2017 – a talk to gemeente Midden Drenthe

9 June 2017|Customer News, Trends & market development|

Livecom talked to Midden Drenthe municipality about the ways in which they are in contact with their citizens.  What they feel is important in customer contact and we asked about their experiences. They’re happy to share their view so that other municipalities can also benefit from it. They regularly receive calls from other municipalities asking them how they have structured the ‘modern’ channels. Municipalities are in the midst of innovation of their service provision. […]

Customer contact with citizens changes rapidly – Livecom present at 2017 VNG Conference

8 June 2017|About Livecom|

The VNG Annual Congress 2017 took place in Goes on 13 and 14 June. Council members, aldermen and mayors from all over the country got together to get to know each other – with ’Professionalism’ as the overarching theme. Key words such as ‘local attention’, ‘regional cooperation’, ‘interaction’ and ‘adding public value’ are more topical than ever within municipalities. […]

Implementing Facebook Messenger safely and successfully at city hall

7 April 2017|Trends & market development|

Facebook Messenger is ideal for business use. In this article we explain how to use this channel successfully and how to do it safely. During the past years Livecom has helped many municipalities with organizing their customer service and webcare. To lower the contact threshold for citizens and be more accessible and improve efficiency for themselves. What is almost the most important for municipalities, is the fact that it is used safely and the privacy of citizens can be ensured. […]

5x customer contact trends, omnichannel to IoT

17 March 2017|Trends & market development|

Technological developments are at full speed these days. What’s new today is conidered standard tomorrow. Good to regularly dwell on customer contact trends and new developments. In February and March 2017 Livecom participated in two international conferences for the contact center and mobile industry. We would like to share the trends and developments that will be of influence the coming three years, in relation to contact centers and customer contact. […]