Livecom talked to Midden Drenthe municipality about the ways in which they are in contact with citizens about what they feel is important in customer contact and what their own experience has been. They are happy to share their vision so that other municipalities may profit from it as well. They regularly receive phone calls from other municipalities asking them how they have structured the ‘modern’ channels. Municipalities are in the midst of innovating their service provision. […]
It’s good to see that we can really help these customers now and they enjoy getting into contact with us this way.