Livecom launches online identification with Digid and Irma (Yivi) through partnership with Verder Helpen
Nijmegen/Rotterdam The Netherlands, December 20 2022, Livecom and Verder Helpen are excited to announce the prelaunch of secure online identification with DigiD and Irma (now called Yivi) for web-chat. With this new solution, Livecom Contact Center customers can easily and securely verify the identity of their customers (Know Your Customer), making it possible to conduct important business and communication online via web-chat. This is particularly useful in situations where the contact center agent requires secure identification for instance in order to maintain public health, safety, large orders, insurances, legal & notary items, etc.
Livecom realized this feature in close cooperation with a Dutch municipality and Verder Helpen as a pilot for online identification during digital communication with the Livecom Contact Center solution for example using chat. It is designed to protect the privacy of citizens and ensure that their personal information is handled in a secure and compliant manner. The online identification system is easy to use. Furthermore it is prepared to seamlessly integrate into other channels like bots and Messaging (WhatsApp, Facebook messaging, etc.).
We are confident that this new system will help our existing and future clients to improve their operations and better serve their customers, even in the face of challenges like a pandemic, travel restrictions, remote activities and so on.
We look forward to working with our current and future clients to implement this solution and help them deliver better services to their communities.
Do you want to know more about this solution or about our Contact Center then contact us.
About Verder Helpen
Verder Helpen aims to have a serious impact in the coming years on the services provided by government organizations to everyone living in the Netherlands. It is her mission to make the remote services provided by the government to citizens better and safer. Verder Helpen does this by offering a platform that makes it easy to receive verified data about someone, such as their identity or place of residence, directly in a video, chat or telephone conversation. Visit Verder Helpen.
Livecom is an international company with its headquarters in The Netherlands and is a market leader in the areas of customer connectivity, communication, and online conversion solutions, allowing companies to improve their Customer Service Experiences. Livecom offers a multi-channel service delivery platform for your all-channel customer communication. Livecom delivers the solutions globally, on premise, in the public/private Cloud, on the customers environment/Cloud or in a Hybrid model. Livecom is convinced that the need for clear and easily accessible solutions will continue to grow in the future. Together with our customers, we have achieved excellent results in the field of customer contact in recent years.