Blog2017-11-28T12:56:06+01:00

Ziggo: “Livecom is an extremely user-friendly chat application”

30 June 2014|Reference Cases|

A great many well-known companies use the software of Livecom to deliver better, faster customer service via live chat, e-mail or self-service. Ziggo is one of them. This national provider of television, internet and telephony services for individuals, and of telephony, data communication and electronic payment options for companies, serves around 2.8 million households in 56% of the Netherlands. Ziggo is listed on the NYSE Euronext Amsterdam. […]

City Box: “Livecom collaborates in a discreet, professional way”

13 June 2014|Reference Cases|

A great many well-known companies use the software of Livecom to deliver better, faster customer service via live chat, e-mail or self-service. City Box is one of them. With 23 locations in the Netherlands, City Box, founded in 1998, is the country’s largest provider of self-storage. Both individuals and commercial customers are assisted with customized solutions for the storage of furnishings, hobby supplies, seasonal articles, archive materials and other goods. […]

Chatting about your new Visa World Card

5 June 2014|Customer News|

Today, International Card Services (ICS) is beginning a chat pilot of three months. Those who apply for a Visa World Card online can start a chat conversation with an ICS service employee with one click of a button. “With live chat, we are making the application process a good deal more direct, faster and easier”, says Buster Kok of the ICS Service Desk. […]

Overtoom.nl: “Live chat has become a mature communications channel”

8 November 2013|Customer News|

Overtoom-Manutan is achieving top results with the live chat application of Livecom. Since the commercial post order company began focusing on better chat accessibility in the summer, more than 10% of chatting visitors have actually decided on a purchase. […]

Saving evenings (and lives) thanks to chat

5 September 2013|Customer News|

Those who are worried and are looking for advice or understanding can turn starting this week to the Chat Service Utrecht. Every Tuesday and Thursday, trained volunteers are available from 8 to 11 in the evening to answer anonymous chat requests. They do this via the user-friendly chat application of Livecom. […]

Paradigit uses chat to boost customer satisfaction

9 August 2013|Customer News|

[Computer specialty shop Paradigit wants to offer the best customer service online as well. The webshop has therefore been equipped since June with a chat button. With the application from Livecom, (potential) customers can live chat with a service employee. And that happens often: some 100 chat conversations are happening daily. […]

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