“We receive up to 15% less contact requests via email and telephone since we offer Livecom Chat. Visitors that get stuck on our site now have a way out via Proactive Chat.”
“We adopted their private cloud architecture that supports our technology centralization strategy across the entire Latin American region. The platform is highly scalable providing the ability to enter new markets faster than our competitors, with disruptive and...
“Selecting Livecom Voicemail gave us a modular way to add service for our customers without changing our network. We gain a world class product and our engineers can continue to work on our core competencies. Livecom did all the heavy lifting and we can focus on our...
“We selected the IVR & Contact Center solution based on their close integration with I-New. This has given us flexibility to configure and manage business logic such as all the call flows, agent priorities, reporting and dashboards. The linkage to the I-New CRM...
