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Interactive Voice Response (IVR) explained

Interactive Voice Response (IVR) explained

by | Mar 27, 2023 | Blog

What is Interactive Voice Response (IVR)? Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans using pre-recorded voice messages or TTS. A caller can use the phone keypad to navigate using DTMF tones. Some IVR systems can...