Livecom was established in 2003 with the mission of letting companies communicate with their customers better, more efficiently and with more commercial success. We were the first provider of commercial chat in the Netherlands, a phenomenon that was hardly known then. Today, chat has grown into a mature customer contact channel, and Livecom Chat has been utilized for years by well-known companies from all kinds of sectors.
We are convinced that good customer contact requires more than just good software.
- What do you want to convey with your company?
- What are your goals?
- How do you want to interact with your customers?
Your situation is unique, so your communication channels have to be structured and set up in a way that is specifically tailored to your situation. As a customer of Livecom, you are therefore assigned a contact person for whom your wishes are central and who proactively collaborates with you.
Our vision of customer communication was – and is – that it is not the communication channel that is central, but the message and the needs of the customer. Livecom Chat therefore quickly became part of an integrated customer contact solution: one web application for all your customer contacts. All channels – chat, WhatsApp, e-mail, telephone and self-service – can thus support each other. And you as a manager get a total overview of all customer communication, and the effectiveness and efficiency of your customer service employees.