Chat is a popular contact channel at study information team of Hogeschool Rotterdam

By |2017-11-28T12:48:49+00:0028 November 2017|Categories: Customer News, Trends & market development|Tags: , , |

More than 35,000 students study at Hogeschool Rotterdam. Current and future students have questions all year round about which study is the best for them, what it is exactly that they can do with their diploma and questions about the registration process and how they can be eligible for a study. [...]

Faster response by chat – Municipality Rotterdam is going to work with Livecom

By |2017-11-28T12:53:18+00:0013 November 2017|Categories: Customer News, Government, Customer News, Trends & market development, Press Releases, Press Releases, Trends & market development|Tags: , , , |

Municipalities are working hard to make asking questions simpler and more restrictive. Similarly, the municipality of Rotterdam. In July they attended our free inspiration session ‘Chat And The City’. About the possibilities and pitfalls of deploying text messaging channels, such as chat and Facebook Messenger. Especially for municipalities. Then we discussed [...]

The chat solution of BCC

By |2017-10-04T13:20:45+00:0029 September 2017|Categories: Customer News, Trends & market development|Tags: , , |

Live chat with website visitors from shops The way in which BCC uses its ‘Live Chat’ chat solution can only be described as special and progressive in retail land. Chat sessions aren’t answered from the central customer contact centre, but live from the shops: at the so-called ‘Chat points’. Customers love [...]

Customer contact at municipalities – a talk to Drechtsteden

By |2017-10-04T13:27:53+00:009 June 2017|Categories: Customer News, Trends & market development|Tags: |

Drechtsteden Service Provision is one of Livecom’s customers. We talked to Michelle Dautzenberg, project leader at Drechtsteden Service Provision, about her view on customer contact at municipalities. Michelle shares her experience with the channels they deploy to be in contact with citizens. […]

Customer contact at municipalities in 2017 – a talk to gemeente Midden Drenthe

By |2017-10-04T13:30:09+00:009 June 2017|Categories: Customer News, Trends & market development|Tags: |

Livecom talked to Midden Drenthe municipality about the ways in which they are in contact with their citizens.  What they feel is important in customer contact and we asked about their experiences. They’re happy to share their view so that other municipalities can also benefit from it. They regularly receive calls [...]

Implementing Facebook Messenger safely and successfully at city hall

By |2017-10-04T13:33:52+00:007 April 2017|Categories: Trends & market development|

Facebook Messenger is ideal for business use. In this article we explain how to use this channel successfully and how to do it safely. During the past years Livecom has helped many municipalities with organizing their customer service and webcare. To lower the contact threshold for citizens and be more accessible [...]

5x customer contact trends, omnichannel to IoT

By |2017-10-04T13:35:38+00:0017 March 2017|Categories: Trends & market development|

Technological developments are at full speed these days. What’s new today is conidered standard tomorrow. Good to regularly dwell on customer contact trends and new developments. In February and March 2017 Livecom participated in two international conferences for the contact center and mobile industry. We would like to share the trends and developments that will [...]